Here you will find quick and useful list of X-Alpha FAQs.

Which software does the X-Alpha use for flight simulations?

X-Alpha flies in X-Plane 11 for Professional Use.There are two great advantages to X-Plane. First, it has an excellent physics engine, and second, it is highly customizable. This allows the model of Alpha Trainer and Alpha Electro to match the behaviour of the real aircraft in great detail.

Controls are not working. How do I fix it?

Usually this is a software issue and the controls just need to be re-calibrated. Please follow the instructions in the chapter 6 on configuring controls in the X-Alpha manual under the documentation section. If this does not solve the problem, try the steps described in chapter 8 (Troubleshooting X-Alpha, under Controls are not working properly or at all).

I am experiencing technical difficulties with the simulator. What can I do?

First, check the X-Alpha user manual, especially the chapter on troubleshooting. It contains the list of the most common things that could go wrong and its solutions.

You can find X-Alpha manuals in the documentation section.

If the problem you are having is not solved in the manual or you have tried and failed to fix it, please contact us via the support form that can be found here.

Where can I get the X-Alpha manual?

The X-Alpha manual can be found under the documentation section. Make sure to download the correct version for your simulator’s software and hardware.

How do I clean the VR headset?

You can also use additional hygiene solutions that will help keep your VR headset clean and easier to maintain. They are especially recommended if the simulator is frequently used by different people. You can find some options on this link:

What are the plans for X-Alpha in the future?

X-Alpha flight simulator is a finished product, but we are always searching for ways to improve it.

We are keeping an eye on the global innovations in the fields of flight simulators and virtual reality technologies, implementing the most promising ones to X-Alpha to make it run faster, with more accurate physics model and with better resolution.

Our pilots are regularly flying the sim, comparing it to the real Alpha Trainers and Alpha Electro airplanes. Based on their feedback, we are able to tweak our model to match their behaviour as close as possible in a wide range of situations. Our instructors are working on the sim designing didactic situations that can be used for flight training and testing them with their students.

All in all, we are dedicated to make X-Alpha the best it can be.
If you have any suggestions on how to improve X-Alpha or if you want to share a thought with us, contact us via the support form, we are always opened to new ideas.

Where can I order my X-Alpha simulator?

Please contact us via the support form and we will be happy to provide you with the information you need.

Can you tell me more about the registration of my X-ALPHA simulator?

Registration is a free feature for the owners of X-ALPHA simulator. Registering your simulator unlocks full support and gives you access to software updates.

You can register your X-ALPHA through the support form. The information you will have to provide is your simulator’s serial number, which can be found on the inside of the back door, and your email address. This information allows our support team to respond efficiently and minimizes the number of exchanged emails, as we can immediately connect the incoming email with the simulator’s hardware and software configuration, and its support history. Also, it ensures that we know who to contact when we have updates, and they don’t get lost in the email chain.

Is my X-ALPHA automatically registered upon delivery?

No. You have to register your X-ALPHA through the support form.

This way, you have full control over the registration process and the email address you want to receive notifications to, and it ensures that our support team has the correct and current information.

What are the X-ALPHA's dimensions and what is the door width that it fits through?

X-ALPHA’s dimensions are:

width: 115 cm (3’10’’)

height: 165 cm (5’5’’), 112 cm (3’9’’) without the base

length: 207 cm (6’10’’)

The simulator fits through 116 cm (3’10’’) wide door.

Still not satisfied? Check out our documentation section. You will find everything you need to know and more in our manuals.

Do you have a problem with X-Alpha and would need our help? File a ticket here and we will get back at you at lightning speed.